FAQ

General

Do you ship outside of the US?

We currently only ship to the 48 states in the United States (not Hawaii or Alaska), and we do not ship to APO or FPO addresses. However, GLOSSYBOX is also available in the following countries: Austria, Brazil, China, France, Germany, Italy, Japan, Netherlands, Poland, South Korea, Spain, Sweden, Taiwan, and the United Kingdom.

What products will be featured in GLOSSYBOX?

GLOSSYBOX strives to provide the latest in luxurious, high-end beauty products and trends from around the world. The box contents are always a secret because otherwise it wouldn’t be a surprise! You will receive 5 luxury items from our monthly selection tailored to your beauty profile.

How much does a GLOSSYBOX subscription cost?

There are four subscription options:

Monthly subscription costs $21 per month (plus tax if your box is being shipped to California or New York).

Three month subscription is a one-time charge of $60 (plus tax if your box is being shipped to California or New York), and is non refundable.

Six month subscription is a one-time charge of $115 (plus tax if your box is being shipped to California or New York), and is non refundable.

Twelve month subscription is a one-time charge of $220 (plus tax if your box is being shipped to California or New York), and is non refundable.

Are there any hidden fees?

There are no hidden fees. All you have to pay is your monthly subscription fee plus any applicable taxes in NY and NJ.

Do you accept all cards? Are you adding more payment types?

We currently accept all major credits including Visa, Mastercard, American Express and Discover cards. We also accept debit cards and prepaid credit cards.

GLOSSYBOX.COM and Internet Explorer & Safari

The GLOSSYBOX website is not always supported by Internet Explorer. For this reason you may encounter trouble entering your billing and shipping information at check out. You may also experience trouble taking your beauty profile. Similar problems occur when using Safari. In order to optimize the efficiency of our website we strongly encourage you to use Google Chrome or Mozilla Firefox.

Order & Shipping

Do I have to order my GLOSSYBOX every month?

No. Your GLOSSYBOX subscription renews itself automatically every month, so there is no need to order each month. However, you may cancel at any time. The 3, 6 and 12 month subscriptions cannot be canceled and are nonrefundable.

Can I skip a month?

At this time we do not offer a “skip” feature. If you would not like to receive a Box in a given month, then you must unsubscribe for the month that you do not wish to receive a Box. You must then re-subscribe in the month in which you wish to continue receiving Boxes. For 3, 6 and 12 month subscriptions we will be happy to mail your Box to a friend’s house for safekeeping while you are away. Please email us at contact@glossybox.com for further assistance.

When can I expect my first shipment?

Your first GLOSSYBOX will likely arrive the month after you purchase your first Box. Our Boxes ship from the East coast with an estimated delivery time of 5-10 business days. Your tracking number will be emailed to you once available.

When is the payment taken out of my account?

For monthly subscriptions, payment is taken out for your first Box when you initially subscribe. For subsequent Boxes, you will automatically be charged approximately the second week of each month. However, this can vary for each GLOSSYBOX month and can change at any time.

For fixed-term subscriptions, you will be charged only once for the full amount at initial purchase. However, you will receive a new email-notification each month when your order is created.

What happens if I don't have enough money to pay on the day you charge my account?

If you are a GLOSSYBOX member, we will attempt to charge your account again at a later date. If we are unable to charge after multiple attempts, you will not be able to receive your box for that month, and your subscription will automatically terminate. You will have to re-subscribe to receive the next box. If you have any questions, please call 1-855-738-1140 or email contact@glossybox.com with your account details and the Customer Service team will be happy to help.

When will my GLOSSYBOX ship?

GLOSSYBOX will begin shipping the third week of every month; with an estimated delivery of 5-10 business days. Your tracking number will be emailed to you once available.

Will I be able to track my shipment?

Yes! We will email you your tracking number once available. This tracking number can be entered at usps.com for shipment information and status updates.

Can I return my GLOSSYBOX for a refund?

Once you have been charged on your account, we cannot refund your GLOSSYBOX. Any cancellations will take effect for the following month. We do not accept returns.

Do I have to pay for shipping?

No - shipping is free!

Why was I charged tax?

GLOSSYBOX has a physical presence in both New York and New Jersey and is required to charge sales tax to residents of those states.

My GLOSSYBOX

Where is the beauty profile/how do I access it?

You can access your Beauty Profile by signing in to your account on www.glossybox.com and selecting "My Beauty Profile" on the left-hand side.

How do I change my billing/delivery address?

To change your shipping and/or billing address please log into your account and click on “Recurring Profiles” on the left hand side and then “Monthly Subscription”. Please note your billing and shipping addresses must be changed individually as they are not linked together.

Additionally, if there is an existing order that you would like to have updated please immediately contact our customer service team at contact@glossybox.com or on 1-855-738-1140 to ensure your order is updated prior to shipping. Please update your information by the 1st of every month. If you have not updated your account by the deadline, your GLOSSYBOX will ship to the previous address on file.

Can I cancel my subscription?

You may cancel your monthly recurring subscription at any time; however your first shipment cannot be canceled and is nonrefundable. Please note that 3, 6 and 12 month subscriptions cannot be canceled and are nonrefundable.

How do cancel my subscription?

To cancel your subscription please log into your account and click on “Recurring Profiles” on the left hand side and then “Monthly Subscription”. On the bottom right of the page, you will be able to cancel your GLOSSYBOX subscription. Please be sure to cancel your subscription by the 1st of the month to ensure you are not charged for the next Box. 3 month, 6 month and 12 month subscriptions cannot be canceled.

What should I do if a sample is missing or damaged?

If your sample has arrived damaged/missing please email us at contact@glossybox.com. Please include the word damage or missing in the subject of your email, as this will help to expedite your request.

I am allergic to certain products. What should I do?

Unfortunately, we cannot accommodate for allergies. However, we seek to choose products that are safe for use by the majority of customers.

How do I earn GLOSSYDots?

Earning GLOSSYDots is easy! Simply remember to take your surveys every month and we will give you 20 GLOSSYDots for every completed survey.

You can also earn GLOSSYDots by referring a friend. Simply go to www.glossybox.com and click where it says “Invite Friends.” There you can enter the email address of your friend, and once your friend has purchased a subscription, 200 GLOSSYDots will be added to your account.

How do I redeem GLOSSYDots?

When you have enough GLOSSYDOTS for a free box, you can simply go to the 'My Glossydots' section of the website and click on the 'Redeem GLOSSYDOTS' bar and that's it! After you redeem your dots, we will send you an order confirmation of your next box free of charge when we do a global charge for the month (usually around the 5-8th of each month) - do not cancel your subscription prior to receiving an order confirmation as that may jeopardize your free box! Note: You need an active and monthly subscription to redeem via the website, if you are part of a fixed term plan, please send an email to contact@glossybox.com and we will help you get a free box at the end of your subscription!

When can I begin completing my surveys?

Surveys become available 1-2 weeks after receiving the box.

How do I refer a friend?

To refer a friend please log into your account and click on “My Invitations” on the left hand side and then “Invite More Friends”. Here you will be able to send your friends an invitation to GLOSSYBOX.

Why can't I log into my account?

You may have mistyped your email address when creating your account. Please send an email to contact@glossybox.com with your full name and we will help you to the best of our abilities!