FAQs | Glossybox
Help Center
General
GLOSSYBOX is a beauty discovery platform. Every month, we deliver five hand-picked beauty products straight to your doorstep.
There are four different types of GLOSSYBOX subscriptions: a monthly package ($21/month), a 3-month package ($58.50), a 6-month package ($111) and a 12 month package ($210). All regular subscriptions are recurring, unless cancelled within the term deadline.
*Canadian residents will incur a $5 shipping fee for each box/month purchased. Applicable fees, such as exchange rates are incurred by the bank and/or credit card company and are not managed by Beauty Trend. Customers are responsible for paying the duty and other customs clearing expenses.
Of course! The process starts with a successful payment, then moves to packing and, lastly, it ships from our warehouse in Kentucky to your doorstep!
Once we receive payment, an order reservation for your box is put in with the warehouse. We have several variations of GLOSSYBOX each month. The version chosen is based on location, preferences and possible GWP options.
The packing process can take up 5 business days, as our warehouse crew works hard to position each product delicately in your GLOSSYBOX, while making sure the presentation is impeccable. Kindly note that sometimes there may be shipping delays and/or product back-orders due to a stall involving the vendor/brand fulfillment process.
Once the box leaves the warehouse, you will receive an email notification of its shipment along with a tracking number. With this information, you can monitor its delivery progress.
Shipping costs are already included in the price for those located in the United States. Applicable taxes will apply for residents from New York, New Jersey, Kentucky, California, Missouri and Utah.
Canadian residents will incur a $5 shipping fee for each box/month purchased. Applicable fees, such as exchange rates are incurred by the bank and/or credit card company and are not managed by GLOSSYBOX. Customers are responsible for paying the duty and other customs clearing expenses.
We strongly encourage those who intend to subscribe to read the terms and conditions, so they are aware of the any and all charges involved with our recurring service.
If you want to change to a different subscription plan, you must wait to your current plan is expired/cancelled and then you will be able to create a new subscription. Visit our subscribe page to choose which new subscription is right for you.
If you spot any issues, please reach out to our customer care team through your account section. Also, if you can send a screen shot of the issue, it would be super helpful.
Account
Payment changes must be made by the last day of the prior month in order to take effect for the next month’s shipment (e.g. to change your payment details for your February GLOSSYBOX, you will have to update it by January 31st).
Please follow the below steps to update your payment information:
· Log into your account
· Select 'view all' in the subscription section of your account
· Select the subscription that you would like to update with the 'current subscriptions' section
· At the bottom of this page, you will find a 'update payment' button
· You will then able to add/edit your payment details
· When saved, your payment details will apply to all of your future GLOSSYBOX orders
How can I change my billing/delivery address?
Address changes must be made 48 hours before the end of the month in order to take effect for the next month’s shipment (e.g. to change the shipping address for your February GLOSSYBOX, you will have to update it by January 29th).
Please follow the below steps to update your address information:
• Log into your account
• Select 'view all' in the subscription section of your account
• Select the subscription that you would like to update within the 'current subscriptions' section
• At the bottom of this page, you will find a 'change address' button
• You will then be able to add/edit your address
• Once all changes have made, select "Deliver to this address"
• Please note that unless changed 48 hours before the end of the month, the following month will go to the previous address provided
*If the address is not updated in time, the shipping label will be printed with the previous address. If an item is returned to sender, due to an incorrect or undeliverable address, Glossybox will not be liable for a reshipment; instead, a company credit of GLOSSYCredit will be applied to the customer account.
**An address change with the U.S. Postal Service (USPS) does not update our records.
If you forgot your password, simply click on “Forgot Your Password,” type in your email address and we’ll send you a new password. If you fail to receive an email, you may have provided an erroneous or mis-typed email address when you set up your GLOSSYBOX account. In such an event, please send us an email along with your full name via the contact form and our customer service team will assist you in the matter.
Please follow the below steps to update your personal information:
· Log into your account
· On the right hand side click on Account Settings
· After changes have been made, click on the Save button
Once you have successfully subscribed to GLOSSYBOX, you may access and edit your Beauty Profile at any time. It comes in the form of a brief questionnaire asking about your beauty preferences. This helps us to select products that most effectively address your beauty needs. You may also access your profile by logging into your account and clicking “My Beauty Profile” on the left hand panel. Should you have several GLOSSYBOX subscriptions, feel free to complete a separate Beauty Profile for each.
The Beauty Profile contains questions about your preferences and the condition of your skin and hair. It helps us gain knowledge of your preferences, enabling us to better select brands and products for them. Our box versions are matched as closely as possible to your specifications.
In order to provide you with new and exciting products, your boxes will occasionally contain items that may not quite match your selections.
You must wait until your current plan expires/cancel, before you can update your account. Otherwise, it will cause an overlap and you might receive duplicate boxes/charges. (For example, if your plan expires in January, you must wait until February to reactivate).
However, when it is time, please follow the below steps to reactivate:
· Log into your account
· On the left side of your dashboard click on "Recurring Profiles & Subscriptions"
· Next to your current plan, click on Reactivate (wait for the page to update)
· Pick the plan you want (Monthly or Fixed Rate)
· Choose "Use existing payment" or "Update payment"
· Then click Reactive Plan at the bottom of the page
· That's it!
At the end of your 3, 6 or 12 month fixed term subscription, the plan will automatically renew a few weeks after expiration, unless cancelled within the term deadline. Our 3, 6 or 12 month fixed term subscriptions can be cancelled by the 14th of the expiring month (e.g. To opt out of your 6-month subscription, which starts with February and ends with the July, you must cancel by July 14).
If you wish to keep your subscription, you do not have to lift a finger! Our system will take care of the renewal and charge, so you don't miss out on any of the GLOSSYBOX months!
If you want to change to a different subscription plan, you must wait to opt out of your current plan. Then you can go in and reactivate any time after the first of the following month, in order to avoid duplicate boxes. (e.g. You have a 6-month plan that starts in February and ends in July. You must opt out/cancel by July 14. Then on August 1st, you can log in and reactivate, choosing whichever new plan you prefer).
Your $21 monthly subscription to GLOSSYBOX can be cancelled at anytime and the cancellation becomes effective in the following month. (e.g. If you cancel in January, the last box that will be received is the February box.) NOTE: If you choose to subscribe to a recurring Monthly Plan, you automatically agree to following month's charge and box.
Our 3, 6 or 12 month fixed term subscriptions cannot be cancelled while the term is still in progress. However, you can opt out of the upcoming renewal by the 14th of the expiring month (e.g. to opt out of your 6 month subscription, which starts with February and ends with the July box, you must cancel by July 14). Kindly note that a cancellation before expiration will not cancel or refund the remaining delivery orders, as it only stops the renewal at expiration.
To cancel a current subscription –
· Simply log in to your GLOSSYBOX account
· Go to "My Account"
· Under the 'Subscriptions' section, select your applicable subscription plan (ie, "GLOSSYBOX Beauty Box Subscription - 3 month”)
· Scroll to the bottom of the page and select the 'Cancel' button
· That's it!
The Monthly plan cancellation request via your account page will take effect only if submitted prior to the 15th of the month that your existing subscription plan is due to renew. (e.g. you must cancel by February 14 if you want to stop your March charge/box).
NOTE: If you choose to subscribe to a recurring Monthly Plan between the 15th to the end of the month, you automatically agree to following month's charge.
The Fixed Rate cancellation request via your account page will take effect only if submitted by the 15th of the expiry month. (e.g. to opt out of your 6 month subscription, which starts with January and ends with the June box, you must cancel by June 14). A cancellation before the expiration will not be eligible for a refund on the remaining boxes in the subscription(s).
The most common reason is that the cancellation did not take place within the term deadline.
Your $21 monthly subscription to GLOSSYBOX must be cancelled by the 14th of the prior month to the upcoming charge (e.g. you must cancel by February 14th if you want to cancel your March charge/box). NOTE: If you choose to subscribe to a recurring Monthly Plan between the 15th to the end of the month, you automatically agree to following month's charge.
Our 3, 6 or 12 month fixed term subscriptions cannot be cancelled while the term is still in progress. However, you can opt out of the upcoming renewal by the 14th of the expiring month (e.g. To opt out of your 6 month subscription, which starts with February and ends with the July box, you must cancel by July 14). Kindly note that a cancellation before expiration will not cancel or refund the remaining delivery orders, as it only stops the renewal at expiration.
Unfortunately, subscriptions cannot be suspended, delayed or combined at this time. If you would like to stop your subscription for one or two months, you may cancel your monthly subscription within the cancel terms and reactivate it on a later date to have GLOSSYBOX shipments resumed. Please note that fixed-term subscriptions cannot be fully cancelled until the term is complete.
Product
If you experience any issues with missing or damaged items, you must contact GLOSSYBOX through your account section within 30 days from the date of receiving the merchandise. Any complaints received after the timeline given will not be eligible for a refund or replacement.
Be sure to provide images of any damage for Quality Assurance purposes. Once we receive the image, we will be able to address the warehouse with this error and offer replacement options.
We make every effort to create an exciting mix of products in every GLOSSYBOX. In some rare instances, an individual product that has proven popular and well-loved in the past will make a re-appearance in your box. If you are unsatisfied with a duplicate product, please reach out to us through your account and we will make it right.
You may write several reviews for any product. Please note that we may not publish all your reviews.
To write a product review, simply log into your account and visit the detailed product page for the item you wish to review. Scroll down to the review template. Provide your name, rate the product, and write down your thoughts! Add a headline to your review. Then, click “send comment” and your review will be on its way. All comments received undergo an approval process and may take up to 72 hours to appear on www.glossybox.com. Approved reviews will be published under your chosen nickname (i.e. internet handle). A review’s content will be rejected if it is irrelevant, uses offensive or insulting language, promotes outside interests, contains links, or is otherwise deemed inappropriate.
Please note that reviews cannot be edited at this time.
If you want to delete a review, please contact us through your account, giving your client data (either email address or your user name) and the product you reviewed. Your review will then be deleted at the earliest time.
Our current and past partners are listed on the brands page(“Brands”).
Unfortunately, we cannot guarantee that your GLOSSYBOX is free of certain substances or compounds since we feature different products every month. If you suffer from a known allergy against certain substances or compounds, we urgently recommend you to thoroughly review the ingredients of a respective product before using it.
On each product’s individual product page (“The Box”), you’ll find additional information about the product, plus a link to where you can purchase it.
On the product overview page ("The Box"), you’ll find a list of all the products in your GLOSSYBOX. Click on each product to find a detailed description of the product, including ingredients and step-by-step directions on how to use it.
Here at GLOSSYBOX, we pride ourselves on providing unexpected moments of joy to our subscribers, and have found that subscribers equally enjoy the anticipation and suspense prior to receiving their monthly boxes. So as to not deprive anyone of this pleasure, we have decided to not reveal the full contents of each month’s box until after it ships. If you would like to gather a general idea of what’s in our past boxes, you can take a look at our previous beauty boxes.
Our team of beauty experts works around the clock to gather the best products from all around the world that suit your needs. Each box contains an assortment of samples chosen to fit your beauty profile as best as we can, as well as products from up-and-coming brands. However, since individual tastes and preferences differ, we can’t guarantee you’ll like every single product in each month’s GLOSSYBOX.
Every month, we curate a selection of high-end, niche, and trendy beauty products in deluxe travel sizes to be included in your GLOSSYBOX.
Orders
No, you don’t. To make it convenient for you, your GLOSSYBOX subscription automatically renews each month until you cancel within the term deadline. Fixed-term subscriptions are also automatically renewed unless you opt out within the term deadline. Gift subscriptions do not renew, as they are considered one time purchases.
For monthly subscriptions, the payment for your first GLOSSYBOX will be withdrawn at the time of checkout. For subsequent boxes, payments are automatically withdrawn between the 1st and the 10th of the month, regardless of sign up date.
If you are already a GLOSSYBOX subscriber, we will attempt to debit your account every week until it is successful. If several future collection attempts fail, we will withhold shipment of the GLOSSYBOX until your billing details are updated. The subscription will go into pending mode until your billing details are updated. However, this will not cancel the subscription.
Please note that a change of your payment information for one subscription also extends to any other subscriptions linked to your account. In order to avoid duplicate charges, make sure you only have one active/pending subscription before updating your payment method.
The month that you order in is the first month that you will receive. For example, if you subscribe any time between January 1-31, your recurring subscription will begin with the January Box. The only exception to this rule would be if the monthly box sold out before the end of the month.
If a specific monthly edition is sold out, we reserve the right to change a monthly edition, limited edition or promotion at any time without notice (including after an order has been submitted or acknowledged). We do not guarantee that all products described on our website will be available. In its place, we will ship a special edition of the Classic Box, which is comprised of our top 5 items over the most recent months.
Unfortunately, popular editions will sell out at times, as supplies are limited. In its place, we will ship a Classic edition in our signature pink box, which will be comprised of our 5 top-rated items. You won't be disappointed!
You may pay for your GLOSSYBOX by credit card or PayPal. Prepaid gift cards are not accepted by our system.
If you purchased a monthly subscription, your payment for the next box will be automatically deducted at the beginning of each month from your designated payment method, unless cancelled within the term deadline.
If you opted for a 3, 6 or 12 month subscription, the total amount for all boxes is due at the time of the original order,and will be renewed at expiration, unless cancelled within the term deadline.
At this time, it is not possible to pay for different subscriptions with separate payment methods. If you wish to pay for a given subscription with another credit card, you will need to set up another account. Please note that a change of your banking data for a subscription also extends to all other subscriptions of your account.
Unfortunately, our system is only equipped to accept one payment method at a time. If your account has multiple options on file, it may default to the most recently used payment method.
If you subscribed with one payment method and decide to use a different payment method for a gift or limited edition box, please inform us so we can be sure to remove it once completed. Otherwise, it will default to your recurring subscription charges the following month.
On your cart page there is a box that says 'Got a discount code? Enter it here...' Please enter the coupon code that you have and click 'add' for your coupon to apply.
Your promo code may only be valid for certain subscriptions or the code may have already expired. These restrictions are detailed on the fine print of the offer. If the problem persists, please reach out to through your account and we will be happy to assist you.
No, only one promo code per order can be inserted.
The promo/discount code only applies to the product being ordered. It will not affect the shipping costs, which always stays the same at $5 per box.
For example, you purchased a $21 subscription with a 10% off code. You will receive a discount of $2.10 from the $21 subtotal, plus $5 shipping (grand total $23.90).
Please note that there may be extra fees associated with the exchange rate and/or customs duties/taxes. This is not a charge from GLOSSYBOX and cannot be changed or refunded on our end.
Limited editions are considered one-off, non-recurring boxes that can be purchased separately from your recurring subscription (typically for $40). Special editions are boxes that are a part of your active, recurring subscription, but have a special outer box design.
The most common reason is that the cancellation did not take place within the term deadline.
Your $21 monthly subscription to GLOSSYBOX must be cancelled by the 14th of the prior month to the upcoming charge (e.g. you must cancel by February 14th if you want to cancel your March charge/box). NOTE: If you choose to subscribe to a recurring Monthly Plan between the 15th to the end of the month, you automatically agree to following month's charge.
Our 3, 6 or 12 month fixed term subscriptions cannot be cancelled while the term is still in progress. However, you can opt out of the upcoming renewal by the 14th of the expiring month (e.g. To opt out of your 6 month subscription, which starts with February and ends with the July box, you must cancel by July 14). Kindly note that a cancellation before expiration will not cancel or refund the remaining delivery orders, as it only stops the renewal at expiration.
Unfortunately, due to health and safety regulations, GLOSSYBOX does not accept returns or process exchanges. Cancellations only take effect the following month if done by the 14th of the prior month. (For example, if you do not wish to be charged for the February Box, you will need to cancel by January 14).
Unfortunately, at this time our past GLOSSYBOXES are not available for sale. Be on the lookout for more exciting monthly boxes coming up!
Shipping
Currently, we deliver to all USA territories, as well as all territories and provinces in Canada. Please see checkout for latest limitations - if unavailable, the state/province will not be available at the checkout.
Shipping costs are already included in the price for those located in the United States. Applicable taxes may apply for residents from New York, New Jersey and Kentucky.
Canadian residents will incur a $5 shipping fee for each box/month purchased. Applicable fees, such as exchange rates are incurred by the bank and/or credit card company and are not managed by Glossybox. Customers are responsible for paying the duty and other customs clearing expenses.
We strongly encourage those who intend to subscribe to read the terms and conditions, so they are aware of the any and all charges involved with our recurring service.
Kindly note if the shipping address is not updated by the first of the month, the change may not be applied to the current month's box. In some of these cases, the carrier has the right to charge a forwarding fee.
Address changes must be made by the 28th of the prior month in order to take effect for the next month’s shipment (e.g. to change the shipping address for your February GLOSSYBOX, you will have to update it by January 28).
Please follow the below steps to update your address information:
· Log into your account
· On the left side of your dashboard click on "Recurring Profiles & Subscriptions"
· Click on your current plan
· Scroll down to "Shipping Address"
· Click "Change Address" and then update the details and hit Apply.
*If the address is not updated in time, the shipping label will be printed with the previous address, therefore, the carrier has the right to charge a forwarding fee. If an item is returned to sender, due to an incorrect or undeliverable address, Beauty Trend will not be liable for a reshipment; instead a company credit of Glossydots will be applied to the customer account.
**An address change with the U.S. Postal Service (USPS) does not update our records.
We typically ship within 14 business days from the date the order is placed. Kindly note that we are not liable for any unforeseen warehouse or carrier delays.
For United States addresses, it can take 2-5 business days for delivery from when the package leaves the warehouse. Please allow a 3-6 additional business days for west coast deliveries. For deliveries to Canada, it might take up to 10 additional business days. Kindly note that our estimated delivery dates are estimates only, as we cannot guarantee there will not be shipping delays at times.
As soon as your box is on its way, you will receive an email containing a tracking number that allows you to monitor its shipment.
As soon as your box is on its way, you will receive an email containing a tracking number that allows you to monitor its shipment.
You can also find out all relevant shipping information of your GLOSSYBOX by logging in to your account and clicking “Recurring Profile and Orders.” Select your current subscription and the tracking code will appear under the item. Click here to track your order.
When your GLOSSYBOX has shipped, you will receive a confirmation email along with a tracking number so you can track your package via the carrier's website. You can also find your tracking number on your account page in the recurring profile section. You can expect to see this information towards the end of the calendar month.
For a lost box or a box showing as delivered, but not received, the subscriber must contact GLOSSYBOX within 30 days from the ship date. Any complaints received after the timeline given will not be eligible for a refund or replacement.
Kindly note that sometimes there may be shipping delays and/or product back-orders due to a stall involving the vendor/brand fulfillment process.
GLOSSYCredits
GLOSSYDOTS have been transformed into GLOSSYCredits! Instead of earning dots, you will now earn credit. But don't worry about all your unused GLOSSYDOTS, these have been converted into credit and can be found in your account.
How can I collect GLOSSYCredit?
Each month you can collect GLOSSYCredit by:
· Completing a beauty profile - $0.40
· Completing a box survey - $0.40
· Completing a product survey - $0.40
· Completing a brand product survey - $0.80
· Completing a box product review - $0.40
You can also earn GLOSSYCredit by referring a friend. Simply visit www.GLOSSYBOX.com and click on Refer A Friend. Once your friend purchases a subscription, GLOSSYCredit you will be credited to your account. Please see below for the GLOSSYCredit earned for each subscription referred.
· Monthly subscription = $5.00
· 3-month subscription = $10.00
· 6-month subscription = $12.00
· 12-month subscription = $15.00
Each month we will email you to let you know that your survey's are available! Filling out the feedback survey is a snap. Log in to your GLOSSYBOX account and to start completing your available surveys. There, you’ll find a list of products you received in your last GLOSSYBOX. Click on “Review Now” for the specific product you’d like to review.
Please note that feedback surveys are only available for one month, so fill them in as soon as you see them! (For example, your January survey will be available between January 15-February 14).
Log in to your GLOSSYBOX account and click 'your referrals'. On the 'my referrals' page you will then be able to share through email, Facebook, Twitter, Facebook messenger , Google+, VK and Wiebo. You can either share your unique referral link or code which will confirm once your friend has purchased a subscription.
You are able to earn up to $15.00 each time you refer a friend!
· Monthly subscription = $5.00
· 3-month subscription = $10.00
· 6-month subscription = $12.00
· 12-month subscription = $15.00
When your friend has purchased a subscription, your account will be credited with GLOSSYCredit within 48 hours of payment processing.
We've partnered with one of the biggest beauty sites in the world to convert your GLOSSYDOTS into credit. You can now spend your hard earn credit on BOTH lookfantastic and GLOSSYBOX.
Stack up your cried by simply referring a friend, reviewing your products, completing your surveys and by completing your beauty profile. With over 14,000 products, the hardest part will be choosing what to spend your credits on.
To start spending your credit, you will firstly need to link your GLOSSYBOX and lookfantastic accounts. To do this, follow the below simple steps:
· Visit your account section on GLOSSYBOX
· Click on 'link account to lookfantastic'
· If you don't have an account on lookfantastic, you will need to sign up as a new customer
· Once logged in, your accounts will be linked and you will be able to start spending your credits
Gift
You can purchase e-gift cards for the following terms: 1-month($25), 3-month ($69), 6-month ($135) and the 12-month ($234). You will have the option to print the e-gift card or email it to the gift recipient.
More information can be foundhere.
Gift subscriptions do not automatically renew, as regular subscriptions do. Make sure you purchase the correct plan from the Gift Tab from the linkhere!
A gift subscription is a great way to surprise a friend or loved one, since you will be the one to receive all payment details and shipping confirmation prior to them receiving the box. You can also send the recipient an e-card (not recommended for surprises since it is sent out instantaneously).
If you purchased a gift prior to the 9th November 2017, please follow the below process:
· In order to redeem your GLOSSYBOX gift card/voucher, please follow one of the links below and type in your 12-digit code to activate your subscription:
www.GLOSSYBOX.com/beauty-box/glossybox-beauty-box-subscription-gift/11396464.html
IMPORTANT: We strongly recommend you redeeming your code on a desktop/laptop rather than through a mobile or tablet device.
If you purchased a gift after the 9th November 2017, please follow the below process:
· Click on the email that you received containing your gift
· Click 'redeem your free gift' where you will be taken to the cart
· Click 'checkout securely now' in which you will need to sign in to your account
· Enter your delivery address to where you would like your gift delivered to each month
· Enter your payment details. Please note that your card WON'T be charged
· Click 'submit my order' and get ready to receive your first box!
Only if you redeem the e-gift voucher under your email account will you be able to create/edit the beauty profile. Simply log into your account, click on the beauty profile and select the gift subscription in order to fill out the beauty profile questionnaire.
Otherwise, if the gift recipient redeems the e-gift voucher under their own account, only they will be able to create/edit the beauty profile.
Gift subscriptions are shipped in accordance with the regular monthly GLOSSYBOX shipping cycle. Once the e-gift voucher is redeemed, we typically ship within 14 business days from the date the order is placed. Kindly note that we are not liable for any unforeseen warehouse or carrier delays.
For United States addresses, it can take 7-10 business days for delivery from when the package leaves the warehouse. Please allow a 3-5 additional business days for west coast deliveries. For deliveries to Canada, it might take up to 10 additional business days. Kindly note that our estimated delivery dates are estimates only, as we cannot guarantee there will not be shipping delays at times.
As soon as your box is on its way, you will receive an email containing a tracking number that allows you to monitor its shipment.
At this time, it is not possible to enclose a personalised message in our boxes. However, you can send an e-message if your choose to send an e-gift voucher.
Absolutely! When you order the e-gift voucher and redeem it under your own email account, simply state your own address as the shipping address.
If you wish to have the subsequent boxes forwarded directly to the gift recipient, just change the shipping address by the 28th of the prior month in order to take effect for the next month’s shipment (e.g. to change the shipping address for your February GLOSSYBOX, you will have to update it by January 28).
We are not able to make changes to the shipping address once the box is in transit. The recipient is welcome to get in touch with our customer service and have the address changed for all future boxes.
Unfortunately, you will need to request the email of the person you want to gift a GLOSSYBOX to as they have to click through the email in order to redeem their gift.
GLOSSYBOX plans cannot be cancelled once the recipient has redeemed their gift code. Please note that gift subscriptions do not automatically renew, only regular subscriptions do. The gift will automatically expire after the last box in the subscription has been shipped
The gift subscription will end once it has expired.
Update to privacy policy
Given the fast pace at which THG has grown and advanced over the years and the successes we’ve had to date, we identified that the current Group legal entity structure does not in some cases align with the business divisions and brands we offer today.
We have therefore taken the opportunity to re-organise the Group’s legal structure so that our companies do align with our business divisions and brands and support THG’s long term growth strategy. In order to re-organise, we had to make sure that data (which included data relating to you as one of our customers) was legally transferred to the new entities. Although this does not impact you in any material way, we wanted to let you know about this change.Before the re-org:
In most cases the controller in respect of your data will have been The Hut.com Limited. In some instances, the controller may have been a specific entity within THG.
After the re-org:
The new controller are the newly incorporated legal entity:
·
THG
Beauty Limited
This is due to an internal re-organisation and does not affect you in any material way. We are just being transparent about it. Some business units have now been incorporated into new legal entities within the THG group and the corresponding databases have been transferred to them.
This means that legal responsibility for handling your data or for responding to your data protection requests now rests with the new entity named in the email. However, these new entities remain within the THG group and all provide the same consistent level of protection.The email you received was not a marketing email. It was an important announcement about a change of legal owner in relation to databases in which you are included. When you opt out of receiving marketing emails, we need to keep you on the database so that we know not to send you marketing communications. You do, of course, also have the right to have your data deleted from the database entirely in which case please use the link you see at the bottom of the email.
You will continue to be able to exercise your data protection rights, submit complaints or queries about how your data is processed or get in touch with our Data Protection Officer by contacting us via the message centre in your customer account or by using one of our various contact options, which can be found by vising our help centre.
COVID-19
According to the World Health Organisation (“WHO”), the chances of contracting COVID-19 from an inanimate object are very low. However, GLOSSYBOX is constantly monitoring the situation (and any official advice issued in connection with the same) and GLOSSYBOX is taking sensible measures to protect customers and staff. We suggest you review the WHO website for latest advice in this regard.
Specifically, in respect of the threat of COVID-19, additional measures implemented by GLOSSYBOX currently include the following:
· All GLOSSYBOX employees have received additional education and training on hand hygiene and we have deployed additional hand sanitisers throughout all workplaces.
· We are adhering to UK Government guidelines and supporting employees who need to self-isolate for 7 days, should they have any concerns or show flu-like symptoms, have a high temperature or a persistent cough
· In addition, we are taking extra precautions on reducing any touch and transmission points throughout all GLOSSYBOX premises and workplaces.
In response to COVID-19, all our carriers are taking precautionary measures to ensure the health and wellbeing of their drivers and our customers.
Please be assured that all our carriers are following the advice and guidelines from the government and that the safety of everyone is our priority.
There is currently no impact to our delivery services at this stage, however we encourage all customers to use your home address for delivery.
Moving forward all carriers will operate a contact free delivery service which means that you won’t be required to sign for any parcel that’s delivered.
You can see all carrier guidelines and measures upon visiting the nominated carrier website, emails will be provided upon dispatch to confirm delivery information.
We hope that you understand and appreciate the measures that have been implemented are to protect you and ensure we can continue operate as normal.
The safety and wellbeing of both colleagues and customers is our absolute priority. GLOSSYBOX has consistently taken early and swift actions to ensure this. This includes imposing a ban on both travel and external meetings across the entire 7,000 workforce since mid-Jan this year. GLOSSYBOX has also been at the forefront of implementing work for home policies, with 90% of our office based colleagues working from home ahead of recent Government requests for people to work from home where at all possible.
We also have strict safeguarding measures in place across each of manufacturing and distribution sites across the globe, which go far beyond any Government guidelines. This is to ensure our teams can work safely while maintain social distancing at all times. Other measures include providing our manufacturing and distribution colleagues with ready-to-cook ingredient meal packs at the end of each shift, sufficient to feed a family of four. These are provided free of charge and aimed at reducing the needs of our staff to visit supermarkets, increasing their own safety while reducing the strain on supermarkets to help the more vulnerable in our local regions.
We are introducing world-leading measures to monitor and safeguard the health of all colleagues working in our fulfilment centres. In addition to temperature checks and social distancing measures across all sites, we will be installing thermal imagery technology throughout our Warrington premises, with plans to deploy globally. This innovative equipment will allow us to offer early detection of elevated body temperatures which may indicate the presence of a fever,via non-invasive and non-intrusive technology. We don’t believe any other company has taken this measure.
